Terms and Conditions

Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity concerning your access to and use of the Neverin web and mobile App.

Terms and Conditions are available in Croatian and English.

Last updated:
Effective:

Agreement to the Terms

We are Neverin, vl. Alen Šterpin ("Neverin", "we", "us", or "our"), a sole proprietorship registered in Croatia at Mošćenička ulica 2, 10000 Zagreb. Our VAT number is HR39580110541.

We operate the website https://www.neverin.hr (the "Site") and the mobile application Neverin (the "App"), together with all related products and services (collectively, the "Services").

Neverin is a web and mobile application that provides weather forecasts, real-time meteorological data, and related visualisations. The Services may include data from third-party sources and user-provided devices, such as privately owned weather stations and webcams. The Services include a free tier (available to everyone without registration) and a Premium tier (available to registered users with an active paid subscription). For details about Premium features, see our Premium page.

These Terms of Use (the "Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Neverin, vl. Alen Šterpin, concerning your access to and use of the Services. By accessing the Services, you confirm that you have read, understood, and accepted these Terms. If you do not agree with the Terms, you must not use the Services.

You can contact us by phone at +385 91 793 7418, by email at [email protected], or by mail at Mošćenička ulica 2, 10000 Zagreb, Croatia.

We may update these Terms from time to time. We will notify registered users of material changes in advance (through in-app notifications, notices on the Site, or by email), with reasonable notice before they take effect. If you do not agree to the material changes, you may stop using the Services and/or cancel your subscription before they take effect, without further consequences. The "Last updated" date always reflects the most recent version, and continued use of the Services after the changes take effect means that you accept them.

The Services are intended for persons who are at least 16 years old. If you are under 16, you must not register or provide us with personal data without the consent of a parent or legal guardian.

1. Rights of use and intellectual property

Our intellectual property. We are the owner or licensee of all intellectual property rights in the Services, including the source code, databases, functionality, software, design, text, photographs, graphics, audio, and video (the "Content"), as well as the trademarks and logos (the "Marks"). The Content and Marks are protected by applicable copyright and intellectual property laws.

Your right to use. Provided that you comply with these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Services and to download or print parts of the Content to which you have properly gained access, solely for your personal, non-commercial use or internal business purpose.

Without our express prior written permission, no part of the Services or Content may be copied, reproduced, republished, transmitted, distributed, sold, licensed, or otherwise exploited for commercial purposes. Send requests for permission to [email protected]. We reserve all rights not expressly granted to you under these Terms.

2. Your obligations and prohibited activities

By using the Services, you represent and warrant that: (1) the information you provide on registration is true, accurate, and complete, and that you will keep it up to date; (2) you have the legal capacity and accept these Terms; (3) you are at least 16 years old; (4) you will not access the Services by automated means (bots, scripts) other than those we expressly authorise; and (5) you will not use the Services for any unlawful or unauthorised purpose or contrary to applicable law.

If the information provided is untrue or incomplete, we may suspend or terminate your account and refuse further use of the Services.

Furthermore, you agree that you will not:

  • systematically retrieve, scrape, download, or redistribute data and Content — including meteorological data, maps, and radar and satellite imagery — or compile them into collections or databases, without our prior written permission;
  • use the Services or any data obtained from them for commercial purposes without an explicit agreement with Neverin, including reselling, sublicensing, or distributing Premium content to third parties;
  • circumvent, disable, or interfere with security features of the Services or measures that restrict access to or copying of Content, or access the Services using unauthorised bots or scripts (other than the standard operation of search engines and web browsers);
  • upload or transmit viruses, malicious code, or material that disrupts the operation of the Services or unreasonably burdens our infrastructure, or send unsolicited messages (spam);
  • attempt to decrypt, decompile, disassemble, or reverse engineer the source code of the Services, except to the extent permitted by mandatory law;
  • remove any copyright or other proprietary notices from the Content;
  • impersonate Neverin or a person connected with us, or mislead others about your affiliation with us;
  • collect other users' personal data for the purpose of sending unsolicited messages, or create accounts by automated means or under false pretences;
  • harass, abuse, or harm other users or our employees and associates;
  • use the Services contrary to applicable law or in a manner that unreasonably exposes us to liability.

Breach of these obligations constitutes a material breach of the Terms and may result in suspension or termination of your right to use the Services.

3. Registration and account

Registration is required to access certain features. You must keep your password confidential and you are responsible for all activity on your account. Notify us without delay if you suspect any unauthorised use of your account.

4. User content

Certain features of the Services allow you to provide content, such as meteorological readings from private weather stations, images or videos from webcams, and feedback, suggestions, and comments. User content also includes field photo and video material that you send us through our communication channels, including email, messaging, and social media (collectively, "User Content").

You retain ownership of your User Content. By submitting or posting User Content — including by sending it via social media or other communication channels — you grant us a non-exclusive, worldwide, royalty-free, transferable licence, with the right to sublicense, to host, store, use, reproduce, adapt, publish, display, and distribute that content for the following purposes:

  • providing, promoting, and marketing the Services, including commercial use (e.g., posts on the Site, in the App, and on our social media channels); and
  • developing and improving the Services and our meteorological models and forecasts.

When we publish your material publicly for marketing purposes, we will credit the author (your name or a handle you provide), unless you request otherwise or it is not technically possible on a given channel. The licence lasts while the content is published in the Services; for material already incorporated into published, marketing, or derivative works, or used in the development of the Services and forecasts, the licence remains in effect to that extent even after the original content is removed.

By submitting User Content, you warrant that: (1) you are its author or hold all necessary rights and consents — including the consent of any identifiable persons in the material — to submit it and grant the licence above; (2) the content does not infringe the rights of third parties or applicable law; and (3) the content is not unlawful, misleading, offensive, defamatory, or otherwise inappropriate. You are solely responsible for your User Content.

We have no obligation to monitor User Content, but we may remove or edit it and suspend or terminate an account if we reasonably determine that it breaches these Terms or is harmful.

Reporting disputed content. We respect the intellectual property and other rights of third parties. If you believe that content available through the Services infringes your rights or is unlawful, notify us at [email protected] with sufficient information to identify the disputed content and your rights. We will remove disputed content or restrict access to it where justified.

5. Subscriptions, payment and Paddle

Payment methods. We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are made in euros.

Paddle as Merchant of Record. Subscription payments are processed by our authorised reseller Paddle.com Market Limited and/or its affiliates ("Paddle"). Paddle is the Merchant of Record for these transactions, which means that Paddle processes the payment and taxes (including VAT where applicable) and issues invoices. "Paddle" may appear as the merchant on your bank or card statement.

You agree to provide accurate and complete payment information and to keep it up to date. Applicable taxes are added to the price. We may change prices, and we reserve the right to correct pricing errors and to refuse or limit an order.

Free trial (7 days)

We may offer a one-time seven-day free trial to eligible new users. The trial is managed by us within the Services (it is not processed by Paddle), and during it you may access certain Premium features. When the trial ends, access automatically reverts to the free tier; to obtain a paid subscription you must manually initiate the purchase. The trial is available only once per user/account (based on email address and/or device identifier), and we may apply reasonable measures to prevent repeat trials.

Billing and renewal

If you purchase a subscription, payment is processed by Paddle. The subscription begins immediately upon confirmation of successful payment and renews automatically at the end of each billing period until you cancel; you thereby authorise recurring charges. The billing cycle is annual, unless stated otherwise at purchase.

Cancellation

You may cancel renewal at any time through your account settings or Paddle's subscription management options. Cancellation stops future renewals; you retain Premium access until the end of your current paid period. We do not offer pro-rata refunds for unused time, unless mandatory law requires otherwise.

Failed payments

If a payment cannot be charged (e.g., an expired card or insufficient funds), access may remain temporarily while re-charge attempts are made, and the subscription may be marked as past due. If payment cannot be collected after several attempts, the subscription is automatically cancelled and Premium access ends at the end of the paid period. Payment retries are handled by Paddle.

Price changes

We may change subscription prices from time to time. We will notify you by email of any change that affects your subscription before your next renewal; changes generally take effect at the next renewal. If you do not agree to the new price, you may cancel your subscription before the change takes effect and you will not be charged the new price.

6. Refunds and right of withdrawal

Refunds. Except where mandatory law requires otherwise, subscription fees are non-refundable and we do not provide refunds or credits for partially used periods. In exceptional cases (e.g., a duplicate charge or a proven technical problem preventing access) we may grant a refund at our discretion.

Right of withdrawal (consumers in the EU/EEA). If you are a consumer in the EU/EEA, you generally have the right to withdraw from a distance contract within 14 days. When you request immediate access to Premium features, during purchase we may ask for your express consent to immediate performance of the service and your acknowledgement that you lose the right of withdrawal once the service has been fully performed, in accordance with applicable law.

Processing of refunds. Where applicable, refunds are processed by Paddle. To request a refund, follow the instructions in your Paddle purchase confirmation or contact us at [email protected] and we will direct you to the appropriate support channel.

7. Premium features and data availability

Premium subscribers gain access to enhanced features and data sources described on our Premium page. We make reasonable efforts to maintain the availability and quality of Premium features, but we do not guarantee their uninterrupted availability.

Certain Premium features depend on third-party data, such as weather stations and observation networks, numerical forecast models, providers of radar and satellite imagery, and other external sources and APIs. If such a source becomes unavailable, degraded, delayed, or discontinued for reasons beyond our control, we are not liable for any resulting limitation or unavailability of Premium features that depend on it.

We will make reasonable efforts to secure alternative sources where feasible, to notify users of prolonged outages where practical, and to restore full functionality as soon as reasonably possible. The unavailability of particular sources or features does not give rise to any right to a refund, credit, or extension of service, unless mandatory consumer protection law requires otherwise.

8. Informational use and official warnings

The Services are provided for informational purposes only. Weather forecasts, warnings, and related data may be inaccurate, incomplete, delayed, or subject to change, and Neverin does not guarantee their accuracy, completeness, or reliability. The Services must not be used as a basis for safety-critical, legal, financial, or emergency decisions.

Neverin does not issue official warnings and does not replace the notices and information of competent authorities (meteorological services, civil protection, or emergency management services). In the event of severe weather, natural disasters, or other emergencies, you must rely on official sources and follow the instructions of the competent authorities.

9. Third-party content and links

The Services may display data, images, or content provided by third parties or users, including meteorological data from private stations and images and videos from webcams. Neverin does not control or independently verify such content and is not liable for its accuracy, availability, legality, or reliability. Any reliance on such data is at the user's own risk.

The Services may contain links to third-party websites that we do not control. We are not responsible for their content, privacy practices, or the products and services they offer, and a link does not mean we endorse them. If you leave the Services and access a third-party site, you do so at your own risk and the terms and policies of that third party apply.

10. Mobile application

Licence. If you access the Services through the App, we grant you a revocable, non-exclusive, non-transferable right to install and use the App on devices you own or control, in accordance with these Terms. You must not decompile or reverse engineer the source code (except to the extent permitted by mandatory law), modify it, remove proprietary notices, or use it in a manner for which it is not intended.

Apple and Google. When you download the App through the App Store or Google Play (a "Distributor"), the licence is limited to use on a device with the relevant operating system and in accordance with the Distributor's rules. We, and not the Distributor, are responsible for maintenance and support. You represent that you are not located in an embargoed country or on a prohibited-parties list and that you will comply with any third-party terms applicable to your use of the App. Apple and Google are third-party beneficiaries of these Terms with respect to the App and may enforce them against you in that respect.

11. Advertisers

In certain parts of the Services we allow advertisers to display ads. We merely provide the space for the ads and have no other relationship with advertisers, nor any responsibility for their products and services.

12. Service management, term and termination

We reserve the right (but not the obligation) to monitor the Services for breaches of these Terms, to take appropriate legal action against breaches, and to remove or restrict the availability of content that breaches the Terms or burdens our systems, all to protect our rights and the proper operation of the Services.

These Terms remain in effect while you use the Services. We may, acting reasonably, restrict or terminate your access to the Services or delete your account, in particular in the event of a breach of these Terms or applicable law. After termination, you are prohibited from registering a new account under your own or another person's name without our approval.

If you request deletion of your account or if we terminate your account, the personal data associated with the account is deleted, unless retention is required by law (e.g., accounting or tax obligations). We do not retain data in backups longer than is technically necessary for system recovery and security.

13. Modifications and interruptions

We may change, update, or remove the content of the Services at any time, but we have no obligation to update information. Errors, inaccuracies, or omissions may appear in the Services, which we may correct at any time without prior notice.

We do not guarantee uninterrupted availability of the Services; interruptions, delays, or errors may occur due to maintenance or technical problems. We are not liable for any damage or inconvenience caused by the unavailability of the Services during such interruptions, and we are not obliged to maintain the Services or provide updates.

14. Disclaimer of warranties

The Services are provided "as is" and "as available", and you use them at your own risk. To the fullest extent permitted by law, we disclaim all express and implied warranties relating to the Services, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the accuracy or completeness of the Content of the Services or of third-party websites, and we are not liable for errors in the Content, unauthorised access to your data, interruptions of transmission, malicious code transmitted by a third party, or any loss arising from the use of content available through the Services. We do not assume responsibility for third-party products or services advertised through the Services.

15. Limitation of liability and indemnification

To the fullest extent permitted by law, neither we nor our associates will be liable for any indirect, consequential, incidental, special, or punitive damages, including lost profits, revenue, or data, arising from your use of the Services, even if we have been advised of the possibility of such damages. Our total liability to you, on any basis, is limited to the amount you paid us in the six (6) months preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded under mandatory law, including liability for intent and gross negligence, for death or personal injury, or the statutory rights you have as a consumer. If the law affords you broader protection than stated here, that protection applies.

Indemnification (business users). If you use the Services for purposes that are not consumer purposes, you will indemnify and hold us harmless from all third-party claims, losses, and costs (including reasonable legal fees) arising from your User Content, your use of the Services, your breach of these Terms, or your infringement of third-party rights. We may, at your expense, assume the defence of any such claim, and you will cooperate.

16. Governing law and dispute resolution

These Terms are governed by the law of the Republic of Croatia. If you are a consumer with habitual residence in the EU, you also retain the protection of the mandatory provisions of the law of your country of residence. The courts of the Republic of Croatia have jurisdiction over disputes, whereby a consumer may also enforce their rights before the courts of the EU member state in which they reside.

Before initiating a dispute, you may contact us at [email protected] so that we can try to resolve the matter amicably. If you are a consumer, you may also enforce your rights before the competent court and through other mechanisms provided by applicable consumer protection law.

17. Privacy and data

We process your personal data in accordance with our Privacy Policy. By using the Services, you accept the practices described in the Privacy Policy, which forms an integral part of these Terms.

Although we make regular backups, you are responsible for the content you enter into the Services. To the fullest extent permitted by law, we are not liable for the loss or damage of such data.

18. Miscellaneous

These Terms, together with any rules published on the Services, constitute the entire agreement between you and us. Our failure to exercise any right or provision is not a waiver of that right or provision. If any provision is found to be unlawful or unenforceable, it is severed and the remaining provisions remain in effect. We may transfer our rights and obligations to a third party; you may not do so without our consent. These Terms do not create any partnership, joint venture, or employment relationship between you and us. The Terms are published in Croatian and English; in the event of any discrepancy, the Croatian version prevails, which does not affect the rights you have as a consumer under the mandatory law of your country of residence.

We are not liable for any failure or delay caused by circumstances beyond our reasonable control (force majeure), including natural disasters, acts of war or terrorism, cyber-attacks, infrastructure failures, and pandemics.

Visiting the Services, sending email, and completing forms constitute electronic communications. You consent to receiving electronic communications and agree that the contracts, notices, and other documents we provide to you electronically satisfy any legal requirement that such communications be in writing.

19. Contact us

  • Neverin, vl. Alen Šterpin
  • Mošćenička ulica 2
  • 10000 Zagreb
  • Croatia
  • Phone: +385 91 793 7418
  • [email protected]